Frequently Asked Questions
Everything you need to know about OUKITEL products and services.
What kind of warranty comes with OUKITEL devices?
All OUKITEL smartphones, tablets, and portable power stations come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for international orders?
We offer global shipping. Orders are typically processed within 48 hours, and delivery usually takes between 7 to 15 business days depending on your location and selected shipping method.
Are OUKITEL rugged phones truly waterproof?
Yes, our rugged series devices are IP68 and IP69K rated, meaning they are protected against water submersion up to 1.5 meters for 30 minutes and are resistant to high-pressure water jets.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
Which payment methods do you accept?
The OUKITEL Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay depending on your region.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.